Wisanna Privacy Policy
Last Updated: January 6, 2026
Welcome to Wisanna.
This Privacy Policy explains how Navigabiz (d/b/a Wisanna), a company registered in Israel ("we," "us," or "our"), collects, uses, and protects personal data when you use our website (https://wisanna.com), our web platform, our Microsoft Word Add-in, and related services (collectively, the "Service").
1. Important: Scope and Roles
To ensure clarity under privacy laws (including the GDPR), we distinguish between two types of data:
1.1. Account & Usage Data (We are the Controller):
Information about you (the user/customer), such as your registration details, billing info, and how you interact with our website. This Privacy Policy applies to this data.
1.2. Customer Content (We are the Processor):
The legal documents, case files, and text you upload or process *using* our Service (e.g., a contract you draft using Wisanna AI).
We do not own this data. We process it solely on your behalf.
This processing is governed by our Terms of Use (https://wisanna.com/legal/terms) and Data Processing Agreement (DPA) (https://wisanna.com/legal/dpa), not this Privacy Policy.
No Training: We do not use your Customer Content to train our core AI models.
2. Personal Data We Collect
We collect the minimum data necessary to provide and improve our Service.
2.1. Data You Provide to Us
Account Information: Name, email address, phone number, company name, job title, and password/authentication credentials.
Billing Information: Payment details (processed by our third-party payment providers; we do not store full credit card numbers).
Support & Communications: Content of messages you send to customer support, feedback, or forms you fill out on our website.
2.2. Data Collected Automatically (Usage Data)
When you use the Service, we automatically collect metadata to ensure security and product reliability:
Device Data: IP address, browser type, operating system, device identifiers.
Activity Data: Login timestamps, pages visited, features used, and error logs.
Cookies: We use cookies for authentication (keeping you logged in) and analytics. You can manage cookie preferences through your browser settings.
2.3. Data from Third Parties
Integrations: If you sign up via Google or Microsoft, we receive basic profile information (email, name) authorized by you.
Partners: We may receive business contact information from lead generation partners or public sources (e.g., LinkedIn) for B2B marketing purposes, subject to applicable law.
3. How and Why We Use Your Data (Legal Basis)
Under the GDPR, we must have a lawful basis for processing your data. We rely on the following:
Purpose Type of Data Legal Basis (GDPR)
Providing the Service
Creating accounts, authenticating users, processing payments. Account Info, Billing Info Performance of Contract
(Necessary to fulfill our Terms of Use)
Security & Fraud Prevention
Detecting abuse, debugging technical issues, enforcing our Acceptable Use Policy. Usage Data, Device Data Legitimate Interest
(Ensuring the safety and reliability of our platform)
Product Improvement
Analyzing usage trends to improve features (using aggregated data where possible). Usage Data Legitimate Interest
(Improving our product for all users)
Marketing
Sending product updates, newsletters, or offers (B2B). Account Info, Email Consent (where required) or Legitimate Interest
(You can opt-out at any time)
Legal Compliance
Tax records, responding to legal requests. Account Info, Billing Info Legal Obligation
4. Sharing Your Data
We do not sell your personal data. We share data only in the following circumstances:
4.1. Service Providers (Sub-processors)
We engage trusted third-party vendors to help run our business (e.g., cloud hosting, AI model providers, payment processing, email delivery).
These vendors are contractually bound to protect your data.
A current list of our sub-processors is available at: https://wisanna.com/legal/sub-processors.
4.2. Legal Requirements
We may disclose information if required by law, subpoena, or court order, or to protect the rights, property, or safety of Wisanna, our users, or the public.
4.3. Business Transfers
If Wisanna is involved in a merger, acquisition, or asset sale, your account data may be transferred as part of that transaction.
5. International Data Transfers
Wisanna is based in Israel.
Transfers to Israel: The European Commission has recognized Israel as providing an adequate level of data protection (Adequacy Decision). This means data can flow freely from the EU to Israel.
Transfers to Other Countries (e.g., USA): Some of our service providers (like OpenAI or Google) are based in the US. We ensure these transfers are protected via the EU-US Data Privacy Framework (DPF) or Standard Contractual Clauses (SCCs).
6. Security and Retention
6.1. Security
We implement industry-standard technical and organizational measures to protect your data (e.g., encryption in transit and at rest, strict access controls). For more details, see our Security page: https://wisanna.com/legal/security.
6.2. Retention
We retain Account Data for as long as your account is active or as needed to provide you the Service. We may retain specific data (e.g., billing records) for longer periods if required by tax or legal obligations.
7. Your Privacy Rights (GDPR)
If you are located in the EEA, UK, or Switzerland, you have the following rights regarding your Account Data:
Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data ("Right to be Forgotten"), subject to legal retention needs.
Restriction: Request we pause processing your data.
Portability: Receive your data in a structured, commonly used format.
Objection: Object to processing based on "legitimate interest" or for direct marketing.
To exercise these rights: Email us at privacy@wisanna.com. We may verify your identity before processing the request.
8. Marketing Preferences
You can opt out of marketing emails at any time by clicking the "Unsubscribe" link in the email footer or contacting us. Please note that even if you opt out of marketing, we may still send you necessary administrative emails (e.g., password resets, billing notices).
9. Children’s Privacy
Our Service is a B2B professional tool and is not intended for individuals under the age of 18. We do not knowingly collect data from children.
10. Updates to this Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date above. If we make material changes, we will notify you via the Service or email.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Navigabiz (Wisanna)
Ramat Hasharon, Israel
Email: privacy@wisanna.com
12. References
- Terms of Use: https://wisanna.com/legal/terms
- Data Processing Agreement (DPA): https://wisanna.com/legal/dpa
- Security Policy & TOMs: https://wisanna.com/legal/security
- Sub-processors: https://wisanna.com/legal/sub-processors
